Critelli's Furniture & Mattress and Transitions Furniture in St. Catharines, Ontario, Canada
126 King Street, St. Catharines
Ontario, Canada
(877) 322-1172
(905) 684-8108

Mon. - Sat. 10am to 6pm
Fri. 10am to 8pm - Sun Closed

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Welcome to Critellis Furniture


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FAQs

 

Services

1. Do you offer design services?
2. Do you offer a low-price guarantee?
3. Can I place my order by phone?
4. Do you have free parking?
5. What payment types do you accept?
6. Do you have financing plans?
7. Do you offer an online application process?

 

Warranty/Protection

1. Do you offer a warranty?
2. Do you offer a protection plan?
3. What is the Critelli’s Must Be Right policy?

 

Delivery

1. Do you deliver and is there a charge?
2. Where do you deliver?
3. What is the delivery timeframe?
4. Can I pick up and handle my own delivery?

 

Furniture

1. Where is your furniture made?
2. Do you have recliners?
3. Do you have sofa beds?

 

Mattress

1. Where are your mattresses from?
2. Why are today’s mattresses so thick?
3. My new set is higher than my old one. What Can I Do?
4. My new mattress seems to be “sagging” where I sleep! Should I return it?
5. Why is it taking so long to get used to my new mattress?
6. Is it true that I don’t have to flip or rotate my mattress?
7. What could VOID my manufacturer’s warranty?
8. What is your Mattress Comfort Guarantee?

 


 

Services

 

1. Do you offer design services?

We are happy to offer In-Home Consultation for our clients. Within the hour consultation, we discuss the layout of your room and measure your space. A member of our design team will provide solutions to any problems that you may have with your space. We are happy to help you bring your space together and provide advice for all aspects of your space for everything from paint colours to flooring. From the first time that you come into our showroom you will realize that each member of our design team is genuinely interested in finding the right furniture for your home and lifestyle.

For a free consultation, we invite you to call upon us with all of your home design needs.

1-877-322-1172

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2. Do you offer a low-price guarantee?

Of Course!

*Within 30 days of your purchase from Critelli's Furniture, in the unlikely event you find the exact same merchandise (brand and model) advertised by an authorized Canadian dealer in print within 100 kilometers of our store, with the same delivery, finance, and service terms as Critelli's Furniture, bring us that advertisement and we will gladly refund the price difference. Advertised price includes the price of the product plus any membership, administrative, or delivery charges.

Our unequaled low price guarantee does not apply to advertising errors; not in stock items or a competitor's out-of-stock; minimum quantity offers; limited time offers; installation or rebates; coupons; premiums; gift cards; free bonus offers; product that is being liquidated or sold without a manufacturer's warranty; refurbished, damaged, worn or returned goods; floor models; clearance items; builder rebates; internet only retailers; internet only offers; or going out of business/bankruptcy sales.

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3. Can I place my order by phone?

We are happy to accept orders by phone. If you would like to place your order by phone please call us at (905)-684-8108.

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4. Do you have free parking?

We offer free parking at our Critelli’s location at 126 King St, St. Catharines. If you are visiting Transitions, we encourage you to park at Critelli’s, only steps away.

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5. What payment types do you accept?

We accept Cash, Check, Debit, all major credit cards, and free financing.

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6. Do you have financing plans?

We are proud to offer you 6 or 12 months, no interest with no payments with our partners at Meridian Credit Union, on approved credit. No minimum purchase needed!

Make no payments and incur no interest for the next six or twelve months, the perfect choice for people who want to:

  • Make a single total investment at a later date
  • Make equal payments over time
  • Simply need more time to save for that one of a kind piece

We are happy to announce that you are able to apply this offer to anything bought from Critelli’s including one of a kind pieces to be ordered for you.

6 Months Financing: on any purchase from stock or custom order

12 Months financing: on any in stock purchase available for immediate delivery

CALL US TODAY FOR MORE INFORMATION

(905) 684-8108

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7. Do you offer an online application process?

We are happy to address all your questions regarding financing in store, by email or by phone. Please contact us for all of your financing needs. (905) 684-8108

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Warranty/Protection

 

1. Do you offer a warranty?

The manufacturer usually offers a 1 year warranty on manufacturer defects.

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2. Do you offer a protection plan?

At Critelli’s and Transitions we are happy to offer the best furniture Accident Protection Plan in the industry, Guardsman Furniture Professionals.

“When you invest in new furniture, you want to keep it looking great for as long as possible. The Guardsman Gold Furniture Protection Plan gives you total peace of mind. Whether your furniture is fabric, leather, or wood, damage and stains are covered by the Guardsman Gold Furniture Plan. ”

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3. What is the Critelli’s Must Be Right policy?

We understand that even the best thought out plans can go awry. Our Must Be Right Policy is our promise to you that your complete experience will meet Critelli’s highest standards for quality and service. It all begins with the initial visit to our showroom where a knowledgeable member of our design team will spend the time with you to make sure that you are completely satisfied with your selection. When your brand new furniture is delivered to your home by our courteous delivery staff we know you will be satisfied. We assure you that everything must be right, or we will make it right. For three generations Critelli’s has been proud to provide only the finest furniture available for every room and for every budget.

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Delivery

 

1. Do you deliver and is there a charge?

Here at Critelli’s we offer a white glove delivery service.

We pride ourselves on offering excellent customer service from the moment you first come in to see us at Critelli's and Transitions to the moment that your furniture is delivered to your home. We are extremely proud of our professional delivery staff that have years of experience. Everything that is delivered to you is inspected prior to leaving our warehouse and adheres to our must be right policy. Each piece is then carefully blanket wrapped and taken to your home at a time that suits your busy schedule. Delivery prices are variable to your location.

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2. Where do you deliver?

We are happy to deliver to all of southern Ontario, including Hamilton, Burlington, Oakville, Toronto, as well as other parts of Ontario. For our clients outside of our delivery area, we are happy to arrange furniture transport to your door plus the option of a white glove delivery service.

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3. What is the delivery timeframe?

If you are buying furniture from off the showroom floor, they are available for immediate delivery at your convenience.

If you are ordering custom made furniture, the delivery timeframes varies between brands. Please call us for more information.

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4. Can I pick up and handle my own delivery?

Of course! If you would like to pick up your furniture our wonderful warehouse staff will help you every step of the way.

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Furniture

 

1. Where is your furniture made?

We offer over 60 brands of furniture from around the world. The majority of our brands are North American made to the best standards available at surprisingly affordable prices.

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2. Do you have recliners?

Of course we do! We offer a tremendous selectin of recliners from the finest furniture brands including Stressless, Flexsteel, Palliser, American Leather, Hancock & Moore, IMG, and Power Lift Reclining Chairs from Ultra Comfort.

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3. Do you have sofa beds?

Yes! We show some of the best names in sofa beds, including American Leather, Natuzzi, Palliser and more.

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Mattress

 

1. Where are your mattresses from?

Our Magniflex mattresses are made in Florence, Italy without the use of any chemicals.

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2. Why are today’s mattresses so thick?

Research has shown that proper comfort and support are critical to a good night sleep. New technology and generous amounts of upholstery are specifically designed to gently support your body while reducing tossing and turning.

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3. My new set is higher than my old one. What Can I Do?

While this is expected, it certainly can be surprising. However, there are easy remedies to solve this. The first rule is… “Change the height, not the mattress!” While you sleep, you don’t care how high your mattress looks. The most important thing is a good night sleep. Ask your bedding expert about the following options. They would be happy to help.

  • Low-Profile Box spring / Foundation – a matching box spring / foundation of equal quality but less height.
  • Low-Profile Frame – a strong metal bed frame of equal quality but less the height.

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4. My new mattress seems to be “sagging” where I sleep! Should I return it?

Relax, these slight “body impressions” are absolutely normal and expected. Your new mattress will conform to your body like a new pair of shoes conforms to your feet. In fact, you should be more concerned if your mattress does not show slight body impressions!

Thicker, plusher mattresses will show more pronounced body impressions than firmer mattresses. Body impressions should only concern you if they exceed 1 ½ inches. This is very rare, and your warranty protects you from this type of defect.

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5. Why is it taking so long to get used to my new mattress?

Most people go through an “adjustment period” with their new mattress. This is completely normal and to be expected.

It is likely that your old mattress lost its support capabilities and your body got used to conforming to a non-supportive posture while sleeping. Just like new shoes can cause discomfort at first, your body needs to adjust to the “corrective action” of the new support system.

This adjustment period may last a few days or up to a month depending on the individual. 99% of the time, your initial discomfort will subside and you will be sleeping wonderfully in no time at all.

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6. Is it true that I don’t have to flip or rotate my mattress?

Yes, this is true. While most mattress manufacturers do not require that you rotate your mattress, they do strongly encourage you to do so.

Rotating your mattress will help you get the most from your investment much like rotating tires on your car. It is generally suggested that you rotate your mattress four times a year, when the seasons change. Please refer to your warranty card for helpful mattress care instructions.

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7. What could VOID my manufacturer’s warranty?

The following situations will VOID your manufacturer’s warranty. Simple caution and care will protect your investment.

  • Always protect your mattress and foundation from soiling and stains. The manufacturer will not service or replace any item deemed unsanitary. The law prohibits the handling of used bedding that is soiled or stained, thus creating a potential health hazard.
  • Never remove the “Law Label” attached to the product. The Law Label is required when servicing the warranty.
  • Mattresses and foundations that have no “Law Label” or are deemed “unsanitary” (soiled or stained) are not serviceable under warranty and therefore not returnable regardless of any defect found. It is the consumer’s responsibility to protect their mattress and box spring / foundation from soils/stains and or abuse of any kind.

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8. What is your Mattress Comfort Guarantee?

It gives you the opportunity to receive a full credit toward your mattress purchase less a re-stocking fee. To qualify for this guarantee:

Purchase a Non-Refundable Mattress Protector (except for Tempur-Pedic) from us to get the trial period. If you decide not to purchase the Mattress Protector there will be NO Mattress Comfort Guarantee and you will not be able to return the mattress or mattress/box spring set for credit.

Agree to sleep on your new mattress set for at least 30 days and you must contact us prior to the 90th day to reselect.

You will receive a full credit toward your new mattress set less a 30% restocking fee.

Delivery fees are Non-Refundable.

As-Is mattress sets do not apply to the Mattress Comfort Guarantee.

ONE reselection will be allowed if you have met the above criteria. If you choose not to reselect from us, and you have met the above conditions, we will refund your mattress set purchase price less the restocking fee. NOTE: Adjustable bases, box springs, pillows, mattress protectors and sheets are not refundable.

This Mattress Comfort Guarantee does not apply to special orders.

Mattresses are not returnable if they have any damage of any type, including removal of manufacturers tag, fluid stains (of any type), and was not used with an approved mattress protector.

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